Turnarounds: Not for the Faint of Heart Executing a successful turnaround is not for the faint of heart. My approach is direct, immediate, and essential for achieving lasting transformation.
My expertise lies within the service industry, built on 20 years of experience as a business owner, consultant, and employee. My strength comes from working closely with frontline employees—the ones who engage with guest and guests daily—ensuring that every interaction contributes to a positive impact.
A Simple but Powerful Reminder
No matter the size of your business, you need control over:
Revenue
EBITDA (profit margin)
Expenses as a percentage of various accounts
PEOPLE
It’s not just about having the right people—it’s about placing them in the right roles. Create a positive atmosphere where employees are positioned to excel, with tasks that leverage their strengths. As a leader, it’s your job to provide them with the chance to succeed and the tools they need if they fall short.
PROCESS
Regardless of the size of your business, streamlined and efficient processes lead to better outcomes. I work with you to break down your processes into individual components that can be optimized for maximum impact.
PRODUCT
Leadership often assumes that consumers perceive the business’s product as they do, but that’s not always the case. Carefully evaluate what you’re selling and key marketing factors like pricing, appearance, size, and targeting.